RETURN & EXCHANGE POLICY
At The Felted Hare, I want you to be delighted with your purchase. If, for any reason, you are not satisfied with your handmade needle felted animal sculptures or art work, I offer a straightforward return or exchange policy.
Your satisfaction is a priority and I am committed to ensuring a positive experience with every purchase. If you have any questions or need assistance, I am here to help. I believe in building trust and confidence so that you can enjoy our creations with peace of mind.
RETURN & EXCHANGE
What to do
Should you wish to return your item, please contact me immediately
Changed your mind?
If you have changed your mind or are not satisfied with you item please let me know within 14 days of purchase. Items will need to be returned within 30 days of purchase, in sale condition, for a full refund.
Damaged items:
If unfortunately your item has been damaged in transit, please contact me immediately , with a photo of the damage. I will refund, replace or repair the item as required.
Items must be returned within 30 days of purchase for a refund or replacement.